Shipping policy

Shipping Information

At ArborAuraNest, we are committed to delivering your furniture purchases safely and efficiently. We offer Standard Shipping to all locations within our service area.

Standard Shipping

  • Delivery timeframe: 7-14 business days
  • Shipping fees are calculated at checkout based on your location and order size
  • All furniture items are professionally packaged to ensure safe transit
  • Tracking information will be provided via email once your order ships

Delivery Process

What to Expect

  • You will receive a shipping confirmation email with tracking details
  • Our delivery team will contact you to schedule the delivery date
  • Please ensure someone is available at the delivery address to receive the items
  • Delivery is made to the ground floor entrance of your residence

Shipping Limitations

  • We currently ship within the continental United States
  • Some remote areas may require additional delivery time
  • Large furniture items may require additional handling fees
  • Delivery to PO boxes is not available for furniture items

Order Processing

Orders are typically processed within 2-3 business days. During peak seasons or promotional periods, processing times may extend to 5 business days. You will receive an order confirmation email immediately after placing your order.

Damaged or Missing Items

While we take every precaution to ensure your items arrive in perfect condition, please inspect all packages upon delivery. If you notice any damage or missing items:

  • Note any visible damage on the delivery receipt
  • Contact us within 48 hours of delivery at [email protected]
  • Include your order number and photos of the damaged items
  • We will arrange for replacement or repair as appropriate

Shipping Address

Please ensure your shipping address is complete and accurate during checkout. We cannot be responsible for delays or additional costs resulting from incorrect addresses provided by customers. Address changes after order confirmation may result in processing delays and additional fees.

Contact Information

For any shipping-related inquiries, please contact our customer support team at [email protected]. Please include your order number in all communications for faster assistance.