Refund policy

At ArborAuraNest, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to be fair and transparent while maintaining the highest standards of customer service.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be in original, unused condition with all tags attached
  • Original packaging must be intact and undamaged
  • Custom-made or personalized items are not eligible for refund
  • Assembly-required furniture must be unassembled before return

Return Process

  1. Contact our support team at [email protected] to initiate return request
  2. Include your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Package items securely using original packaging materials
  5. Ship items to provided address using recommended carrier

Refund Processing

  • Refunds are processed within 5-7 business days after we receive returned items
  • Original shipping charges are non-refundable
  • Return shipping costs are the customer's responsibility
  • Refunds will be issued to the original payment method

Damaged or Defective Items

If you receive damaged or defective furniture, please contact us immediately at [email protected] within 48 hours of delivery. Include photographs of the damage and your order number. We will arrange for replacement or repair at no additional cost.

Non-Refundable Items

  • Clearance or final sale items
  • Used or assembled furniture
  • Items missing original tags or packaging
  • Products with customer-induced damage
  • Gift cards and promotional items

Need Assistance?

For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.

Note: This policy applies to all furniture categories including Living Room, Dining Room, Bedroom, Office, Salon & Beauty, Coffee Tables, and Storage Furniture. We reserve the right to modify this policy in accordance with applicable laws.