Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order after placement?
Order modifications or cancellations are possible within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.
Do you offer installment payment plans?
Yes, we offer flexible installment plans through our financing partners. Options are displayed at checkout based on your order value and eligibility.
Shipping & Delivery
What are your shipping options and costs?
We offer standard (5-7 business days), expedited (2-3 business days), and white-glove delivery services. Shipping costs vary based on furniture size, delivery method, and destination. Exact costs are calculated at checkout.
Do you ship internationally?
Currently, we ship within the United States and Canada. We're working to expand our delivery areas in the future.
What is white-glove delivery?
Our premium white-glove service includes in-home delivery, assembly, placement in your preferred room, and removal of all packaging materials.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can monitor your delivery status using the provided tracking link.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in original condition. Custom-made, assembled, or final sale items are not eligible for return. Return shipping costs are the customer's responsibility.
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We'll guide you through the process and provide return instructions.
What if my item arrives damaged?
Please inspect your delivery immediately. If you find any damage, contact us within 48 hours at [email protected] with photos of the damage and your order number. We'll arrange for repair, replacement, or return.
Product & Quality
What materials are used in your furniture?
We use sustainable hardwoods, engineered wood, metal, glass, and premium upholstery fabrics. Specific material information is available on each product page.
Do you offer warranties on your furniture?
Yes, most items come with a 1-year manufacturer's warranty covering structural defects. Extended warranties are available for select products.
Are assembly instructions included?
Yes, all required assembly tools and detailed instructions are included with your shipment. Many items also have online video assembly guides.
Additional Support
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer product customization?
Customization options vary by product. Please check individual product pages for available customization features or contact us for special requests.
How do I care for and maintain my furniture?
Care instructions specific to each material type are provided with your delivery. General guidelines include using coasters, avoiding direct sunlight, and regular dusting with appropriate cleaning products.